Snorkelling Package 2027 - Early Bird Sales

GENERAL TERMS
• The Resort reserves the right to amend the quoted rates in the event of errors or new government regulations.
• The rate quote is fixed for the all-in package. Any unused services, meals, activities, or transfers will not be refunded and no rate adjustment will be made
• Tourism Tax: RM10/room/night is applicable to all foreign guests.
• Marine Park Entrance Fee is payable at the Marine Park.
• Each room must consist of a minimum of two (2) adults.
• Any loss or damage of equipment, room towels, or room keys will be charged accordingly.

CHECK-IN & CHECK-OUT POLICY
• Check-in time: From 12:00 PM
• Check-out time: By 09:00 AM
• Early check-in and late check-out are subject to room availability and may incur additional charges.
• The resort reserves the right to charge for unauthorized late check-out.
• Boat transfer times will be shared at least one (1) day before check-in. Guests who miss the scheduled transfer may request the resort’s assistance to arrange an alternative boat, subject to availability and additional charges. Alternatively, guests may arrange their own transportation at their own cost. The resort is not responsible if no boat services are available after the scheduled transfer time.

CHILD & INFANT POLICY
• Child Rate applies to children aged 4 to 11 years, strictly based on year of birth 2016-2023(for 2027).
• Infant Rate applies to children aged 1 to 3 years, based on year of birth 2024-2026 (for 2027).
• MyKid / Passport copies for infants and children must be attached upon booking confirmation.

RESERVATION & PAYMENT POLICY
• A 40% DEPOSIT of the total package rate is required to confirm the reservation.
• Full payment must be made at least 30 days before the check-in date.
• All payments are NON-REFUNDABLE once confirmed.

E-INVOICE & BILLING INFORMATION
• Guests requiring an e-Invoice must request it WITHIN THREE (3) DAYS of receiving the booking confirmation. For bookings made less than three (3) days before check-out, the request must be made before check-out.
• No e-Invoice will be issued after the above period.
• Complete and accurate billing details must be provided:

• Individual: Full Billing Name, Phone Number, Address, IC, Email and Tax Identification Number (TIN)
• Company: Company Name, Company Address, Company Phone Number and Company Tax Number

• Once issued, e-Invoices CANNOT be amended. Guests should double-check all billing information before submission.
• Any costs or consequences from incorrect or incomplete billing details will be borne by the Guest/Company. CANCELLATION & NO-SHOW POLICY
• Any amendments are permitted ONLY MORE THAN THIRTY (30) DAYS prior to the check-in date and are subject to charges in accordance with the Booking Amendment Policy.
• Any cancellation, amendment, or no-show WITHIN THIRTY (30) DAYS before the check-in date is strictly NON-REFUNDABLE.
• No refunds or rate adjustments will be granted for early check-out and shortened stays

BOOKING AMENDMENT POLICY
• No amendments allowed WITHIN THIRTY (30) DAYS before check-in. 100% of the total package will be forfeited.
• For amendments made MORE THAN THIRTY (30) DAYS before check-in:

• Date change: ONLY one (1) date change is allowed, subject to management approval and room availability. If the new date has a lower rate, the original rate will apply; if the new date has a higher rate, the difference must be paid.
• Reduction in number of guests (pax): Any reduction will incur a penalty of RM100/guest reduced.
  

Cancellation Under Exceptional Circumstances
• Amendments due to emergency cases are applicable only in the event of serious medical emergencies or the death of an immediate family member. Valid supporting documents must be provided.

• With valid documentation: 20% of the total package amount will be forfeited.
• Without valid documentation: the booking will be treated as a no-show, with 100% forfeiture.
  

WEATHER & OPERATIONAL CONDITIONS
• The Resort reserves the right to amend, postpone, substitute, or cancel any itinerary, tour, boat transfer, or activity, including altering schedules or substituting vessels or vehicles, due to adverse weather, sea conditions, safety concerns, government directives, or other unforeseen operational circumstances. Such decisions are made for the safety and well-being of all guests. No refund, compensation, or rate adjustment will be provided for any amendment, postponement, substitution, or cancellation arising from these circumstances.
• Snorkelling sites and activity schedules are determined by the resort for safety reasons.
• Activities are subject to sea and weather conditions on the day.
• The Resort accepts no liability for missed flights or bus connections, loss of baggage or personal items, illness, injury, or death arising from activities beyond the resort's control, or any additional costs incurred due to unforeseen circumstances.

By confirming a booking, guests are deemed to have read, understood, and agreed to all the Terms & Conditions stated herein. The Resort reserves the right to amend these Terms & Conditions at any time without prior notice.